At House Care Egypt we believe in the need to provide a good service that allows our customers to rely on our services at all times. However, our services are non-touchable items, which are not products that policies related to poor storage or product defects can be applied to.
Our service is based on efforts in different directions by several staff in a single time in order to ensure the provision of reliable staffing service.
These efforts include employment, time, negotiation, caregivers search, and immediate employment background review as soon as the customer requests the service. We conduct immediate inquiries, reviews and other matters related to providing good service to the customer.
However, errors, final disagreements or superficial differences arising from renegotiations between the family and caregivers or for reasons of differing estimates or even arising from the mistakes of our own staff.
From our understanding of all possible scenarios during service delivery, the House Care Egypt service agreements do not include the possibility of refunding fees paid for any service.
However, we individually reserve the right to refund any fees to the customer in the event of serious mistakes from our employees with the requirement that the mistake become irreparable.
This is not an absolute obligation as the final decision will be returned to the company representative.
The only case where fees can be refunded. If the fees have been paid in advance and the customer has not received the service, or before we provide any information related to our candidates or any none returnable data. before the delivery of any data the customer must request a refund within a maximum of three days after the payment.
Any delay will be deemed to be Customer's consent to the completion of the service and there will be no refund of the fees paid.
Important tips to keep in mind
- House Care Egypt wants to deal with serious customers only so be careful to bear the results of service. We do try our best to serve you but human errors might occur.
- Please read each service description before making purchase. in case of contract then kindly read the terms before signing on it digitally or physically. our commitment with you is all that was agreed in the contract or the service description on our platform only.
-Kindly be informed that online payments are non refundable because we only create digital invoices after completion of the service upon the contract.
If you have additional questions, you can contact us via the following numbers:
Or via email